Today we are talking about security deposits and how to protect your Phoenix area rental property. The number one argument owners will often have with their tenants is the cost of repairs and the amount that should be charged to the security deposit.
Damages and Repair Costs
At HomeQwik, we do a move in video and a move out video. We also do a six month inspection in between. So, with all those videos, we almost never have a disagreement with the tenants about the charges at the end. For the time it takes you to create a video, you have an invaluable tool. You cannot dispute what you see in a video. We also ask tenants to provide a move in checklist. This gives them the opportunity to tell us about anything that might be wrong with the property. We won’t hold them accountable for those things when they move out.
Normal Wear and Tear
Trying to detail normal wear and tear can be difficult. Here in Arizona, the law says that as long as it’s normal, tenants are allowed to have a little bit of wear and tear in your property. This means that you might have some scuff marks on your paint and there may be handprints. The carpet won’t look brand new when you get it back from your tenants. What you need to look for are stains, holes in the carpet and damage that goes beyond wear and tear. If every single wall needs new paint, that might be considered damage. Try to use common sense. If you wind up in front of a judge with a security deposit dispute, what will the judge think?
Deposit Amounts
In Arizona, we have a maximum deposit amount of one and a half times the monthly rent. That’s the most you can ask for in a security deposit. There might be additional charges in what you collect, such as a cleaning fee or a pet fee. But the actual security deposit can only be so much. When you’re collecting your security deposit, you also need to be aware of fair housing laws and any situations where you will allow a co-signer. Whatever you decide with your tenant for move-in conditions, you cannot go above that maximum deposit amount. If you don’t understand these requirements, make sure you talk to someone so you stay legal and fair before entering into a lease.
Strict guidelines are in place regarding the timeline you have for refunding a tenant’s security deposit. Make sure you understand when the full accounting is due after move out and what you can keep. You have to give the money back to the tenant in time or there will be lots of legal ramifications as a property manager.
What you need to remember about security deposits is that you have to give the money back in due time and if you’re keeping any money to cover damages and repairs, you need to have a valid reason and plenty of evidence. Remember to use videos, because a good video will stop an argument in its tracks.
If you have any questions about security deposits, please contact us at HomeQwik and we’d be happy to tell you more.

Noel began his real estate career as a leasing agent, closing 4 leases his 1st week on the job. Since 2006, he has personally leased over 600 homes, signed up over 1000 new owners for management, and has sold over $500 million in real estate almost exclusively to, and for the benefit of investors. As the original employee, and now Broker for HomeQwik, Noel has not only assisted in the creation and management of the company, but also in the processes that make HomeQwik #1. As an owner of 2 rental properties himself, Noel also has personal experience as an investor, and has a true passion for helping others realize their investment dreams. He continues to work on building his own real estate portfolio, and is shopping for buyers in our market every single day.
Jason Stieglitz is a Realtor and Property Manager at HomeQwik, a firm that specializes in all aspects of Residential Property Management. Jason has been an Arizona resident for almost 40 years, and in real estate since 2009. Formerly in construction, Jason can apply some of that knowledge to maintenance problem solving with your investment property.
Mike Sargent – Founder/Real Estate Investor
Jim Hughes – IT Manager
Janie Scarborough – Business Development Manager for Prescott/Quad City Territory
Gk Pavillar – Manager of HomeQwik Remote Operations